All UK orders are delivered using Standard, Express or Special Delivery services.
Standard delivery is by Royal Mail Second Class, Collect Plus, or My Hermes courier service and delivery should take between 3 and 5 working days.
Express delivery is by Royal Mail First Class or Next Day Courier and should take between 1 and 2 working days.
Royal Mail Special Delivery (Next Working Day by 1pm) is also available but cannot be guaranteed unless you order before 2pm. If you need an item urgently then do telephone us on 01379 641071 and we will do our best to help.
In many cases we use a signed for delivery service, therefore please make sure your delivery address has someone present during normal office hours to sign.
We welcome orders from abroad and use Royal Mail's Airmail service.
If all products for your order are in stock, we aim to send your order out within 24 hours of receipt of payment. If we cannot dispatch an item (due to stock availability) we will contact you via email or telephone to discuss whether we hold your order over until that item is in stock or whether you wish to cancel the cost of that item and we will refund your account for that item, or send you an alternative product along with the rest of your order.
The delivery charge is automatically calculated dependent on weight, and you will see the total amount you have to pay before you confirm the order. On most orders this will usually be between £3.50 and £6.00. UK customers will see the minimum charge displayed with their basket, and will have the choice of upgrading this at the checkout. On orders over £50 (where the weight is not unusually heavy and priced separately) the postage is free of charge. Where postage charges are less than expected (for example some thin items may be sent as a large letter rather than a packet) then we will refund you the difference as we only ever charge the actual cost of postage and packaging. Do get in touch if you think your item could be sent for a lower price.
The responsibility for products shall pass to the customer on delivery.